infosnap faqs for families
What’s a snapcode?
The snapcode is like a key to your child’s data for the upcoming school year. Make sure you enter it exactly as it appears in the snapcode letter you received from your school of assignment at the time of document verification, with no spaces or punctuation. Please note: the snapcode is unique to each child, and it is the expectation that all families are responsible for recording and remembering their child’s snapcode.
Should I create an infosnap account?
If you’ve never completed an online form with InfoSnap for the San Mateo-Foster City School District, you will need to create an InfoSnap Account. This allows you to securely save your work and come back at a later time if necessary. You will use your email address to create an InfoSnap account. Please set up an email account/address well before beginning the online registration form.
Do I have to answer all the questions?
Questions marked with a red asterisk (*) are required on the InfoSnap online registration form.
What if I make a mistake?
If you would like to make a change, prior to submitting the form, you can either navigate back to the page using the “< Prev” and “Next >” buttons. Or if you are on the Review page, click on the underlined field. If you have already submitted the form, then you will need to contact your student’s school, so they can make the changes for you.
I misplaced my child's snapcode--what do i do?
Please contact your school of assignment and request the snapcode.
I’ve completed the form, now what?
Once you have finished entering your information, click “Submit.” This will send all of the information you’ve entered to the school. If you cannot click on this button, you will need to make sure that you have answered all REQUIRED questions. You will have the option to apply for a transfer after you click “Submit.” IMPORTANT: Registration is not considered complete until you enter all of your child's information in InfoSnap and click "Submit".
What if I have more than one student in the district? Do I need to do this for each child?
Yes, because you’ll need to provide information that is specific for each child. We recommend that you complete and submit one form and then start another – this will allow you to “snap” (or share) selected family information, which saves you time.
Help! I’m having technical difficulties.
For technical support, visit https://infosnap.zendesk.com/hc/en-us or click “Contact Us” from any InfoSnap page, or you can call InfoSnap at 866.752.6850.
I have questions about the Registration & Enrollment process.
Review the Student Registration & Enrollment page of the district website for more information: www.smfcsd.net, contact your school, or contact the Enrollment Department at 650-312-7345.